Dell XPS 13 9360 – Trackpad Issue

Several days ago the trackpad stopped working. It started when I connected a Apple Magic Mouse for more¬†convenient¬†playing. When I disconnected the mouse, I realized that the trackpad stopped working. Thinking the laptop just swallowed up I restarted the system. And sure enough, the trackpad worked again… for some hours. After that I just stopped working again. Sometimes it repeaired it self to the point that I could use it, but no multi touch gestures (pinch, scroll etc) would work. I had a look in the Hardware-Manager of Windows and saw a yellow exclamation mark next to a I2C HID-Device. The error message states “A request for the HID descriptor failed”, what ever that means.

Error Message in device Manager
Error Message in device Manager

Unfortunatelly there is no solution known to me. In the Dell forum two threads (one, two) describe my problem yet nothing seem to solve their issue. I’ll see the Dell support for this :-/